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How does MyDeal.com.my work?

Every day you'll find new hot deals on MyDeal.com.my at discounts between 50-90%.

 

Once the minimum number of buyers for a certain DEAL is reached, the DEAL is "on". You know that the minimum number has been reached when it says "The DEAL is ON!" below the counter.

 

Immediately after your purchase you will receive an email from us with your electronic voucher (in pdf file). You can then print that voucher out for redemption at the merchant. Since we aggregate a large number of buyers for each merchant, we are able to pass on these kinds of discounts to our customers.

 

Frequent Asked Questions (FAQs) 

 

Deal

Voucher

Before & After Delivery

Others

 

Deal

  1. Help! I still don’t understand how to purchase a deal.
    Please click here to know more about “How to Purchase” the vouchers.
  2.  

  3. How do I purchase a deal ?
    Please ensure that you have registered an Account with us. http://www.mydeal.com.my/user/register
    You may purchase deal and pay via Credit Card, Online Transfer or PayPal.
  4.  

  5. Is your credit card payment facility secured ?
    Our online payment partner iPay88.com (521817-M) helps us in processing the payments.
    They are one of the best and most reputed online payment gateways in Malaysia.
  6.  

  7. I don’t have a credit card, can I pay using bank transfer ?
    Yes, we accept transfers from major banks (Maybank2u, CIMBClicks and etc) and Credit Cards (Visa/Master).
  8.  

  9. I missed last week’s deal, can I purchase it today ?
    Once it is over you can no longer purchase it. Don’t worry as we feature great deals every day;
    please stay with us to enjoy more great deals. You can also sign up for our newsletter or become our
    Facebook fan to keep yourself updated so that you won't miss any of our great deals.
  10.  

  11. I want to know more information about the Deal in the website.
    If the information that you want to know is not available in the deal, you may send an email to
    crm@mydeal.com.my to request for the information. Kindly provide the information as below:

     

    Link/URL :
    Deal Name :

  12.  

  13. I want to check information on the Deal that I have purchased and no longer in the website.
    Kindly login to your MyDeal account and download the e-Voucher from there. There will be a link under
    For deal details" in the voucher. You just need to click on it and visit the website.
  14.  

  15. I am not able to apply Deal Credit or Coupon Code.
    Please ensure that you have login to your MyDeal account. If you are still unable to apply the Deal Credit
    or Coupon Code, please email the details to crm@mydeal.com.my with the details as below:

     

    Email :
    Deal Credit / Coupon Code :
    Steps that you have tried :

  16.  

  17. The Discount Code that I have is not acceptable. What should I do?

    Please ensure that you have login to your MyDeal account. If you are still unable to apply the Discount Code,
    please send an email to crm@mydeal.com.my with the details as below:

     

    Email :
    Discount Code :
    Steps that you have tried :

  18.  

Voucher

  1. Am I able to change the name on the voucher as I am purchasing the voucher for my friend ?
    You will not be able to change the name on vouchers. But most of our vouchers are transferable.
    You may buy multiple vouchers as gifts and you can share it with your family and friends.
    They can redeem the vouchers without your presence.
  2.  

  3. Why have I not received my vouchers ?
    Usually the vouchers are sent immediately upon successful purchases.
    Please check your junk folder or you can conveniently download your voucher by “viewing your order history” after you login successfully to MyDEAL.com.my
  4.  

  5. I received the email that was sent to me but I cannot download the e-Voucher.
    Kindly login to your MyDeal account and download the e-Voucher from there. There will be a link under "For deal details" in the voucher. You just need to click on it and visit the website.
  6.  

  7. I bought MyDeal voucher. How do I redeem my product or services ?
    Once you have received the e-vouchers, you can print it and bring it along to the merchant’s location to enjoy your deal. Please bring along printed vouchers for verification purposes.
  8.  

  9. What happens if the merchant ceases operation before I am able to redeem the voucher ?
    If the merchant were to cease operations before you are able to redeem the voucher, we will issue you a FULL refund of the vouchers that you have purchased.
  10.  

Before & After Delivery

  1. I have put Sabah or Sarawak for the Shipping Address but that area is not covered for delivery.
    You may request to deliver it to a different address in Peninsular Malaysia.
    Alternatively you may request for a refund. Process for refund will take up to 14 working days.
    Please email your request to crm@mydeal.com.my
  2.  

  3. I want to change my shipping address.
    • 3 Days & 7 Days Product Express Delivery - Unfortunately we are unable to change shipping address.
    • Deal that is Offline / Sold-out - Unfortunately we are unable to change shipping address.
    • Deal that is still available in our website - You may submit your request by sending email to crm@mydeal.com.my with the details as below:

    Voucher ID / Order ID :
    Full Name :
    New Shipping Address :
    Mobile Number :
    NOTE: We do not deliver to East Malaysia (Sabah or Sarawak).

  4.  

  5. I want to check product/item availability for self-collection at Redemption Center.
    You may call our Redemption Center prior to dropping in.

     

    MyDeal Sdn. Bhd. (HQ) – Redemption Center / Self-Collection
    Unit 16-01, 16th Floor
    Menara Multi-Purpose
    No. 8 Jalan Munshi Abdullah
    50100 Kuala Lumpur
    Tel: +603 – 2604 5000 (Press 0)
    Operating Hours: Mon to Fri 10am – 5pm, (Sat, Sun and Public Holiday Closed).

  6.  

  7. I want to request to change from delivery to self-collection.
    Unfortunately this request is not possible.
  8.  

  9. I want to request to change from self-collection to delivery
    You may request by sending email to crm@mydeal.com.my with the details as below:

     

    Voucher ID / Order ID :
    Full Name :
    New Shipping Address :
    Mobile Number :
    NOTE: We do not deliver to East Malaysia (Sabah or Sarawak).

  10.  

  11. I want to check the estimated delivery date of the product/item that I have purchased.
    If the deal is still live in our website then you may refer to the T&C of the deal.
    If the deal is no longer in our website then you may send an email to crm@mydeal.com.my to check for the information. Kindly provide the information as below:

     

    Voucher ID / Order ID :
    Username/Email :

  12.  

  13. It has passed the estimated delivery date but I still have not received the product/item that I have purchased.
    You may send an email to crm@mydeal.com.my to check on the status of your delivery.
    Kindly provide the information as below:

     

    Voucher ID / Order ID :
    Username/Email :

  14.  

  15. I have received faulty product/item. What should I do next ?
    You may use your mobile phone to capture a few pictures or capture a short video clip (20 seconds) to describe the issue of faulty product/item.
    Then email it to crm@mydeal.com.my so that we can investigate further.
    Kindly provide the information as below:

     

    Voucher ID / Order ID :
    Username/Email :

  16.  

  17. I have received low quality product/item. What should I do next ?
    You may use your mobile phone to capture a few pictures or capture a short video clip (20 seconds) to describe the issue of faulty product/item.
    Then email it to crm@mydeal.com.my so that we can investigate further.
    Kindly provide the information as below:

     

    Voucher ID / Order ID :
    Username/Email :

  18.  

  19. I have received wrong product/item and I want to exchange it with the correct item.
    You may use your mobile phone to capture a few pictures or capture a short video clip (20 seconds) to describe the issue of faulty product/item.
    Then email it to crm@mydeal.com.my so that we can investigate further.
    Kindly provide the information as below:

     

    Voucher ID / Order ID :
    Username/Email :

  20.  

  21. Product that I received has missing parts and is incomplete.
    You may use your mobile phone to capture a few pictures or capture a short video clip (20 seconds) to describe the issue of faulty product/item.
    Then email it to crm@mydeal.com.my so that we can investigate further.
    Kindly provide the information as below:

     

    Voucher ID / Order ID :
    Username/Email :

  22.  

  23. I found that the product/item that I received is not authentic.
    You may use your mobile phone to capture a few pictures or capture a short video clip (20 seconds) to describe the issue of faulty product/item.
    Then email it to crm@mydeal.com.my so that we can investigate further.
    Kindly provide the information as below:

     

    Voucher ID / Order ID :
    Username/Email :

  24.  

Others

  1. I forgot my password and want to reset it.
    Go to http://www.mydeal.com.my/user/password
    Key-in your Username or Email then click "E-mail New Password".
    Check in your email Inbox for the email that is sent by us. If not then try to check in your Spam Folder or Junk Folder.
  2.  

  3. I want to be a merchant. Who should I contact ?
    You may email your request to haznah@mydeal.com.my and salessupport@mydeal.com.my
  4.  

  5. I found technical issue in your website / mobile web / Android App / iOS App.
    Kindly provide us with the Screenshots and information below and email it to crm@mydeal.com.my

     

    Link / URL :
    Details of the Issue :

  6.  

  7. How long would it takes to process a refund ?
    Refund in Deal Credit is within 3 working days.
    Refund in Cash via Credit Card, Online Transfer or PayPal is within 14 working days.