How does MyExperience work?
Every day you'll find great premium experiences at MyExperience Premium by MyDEAL.com.my.
We offer premium experiences in dining, wellness and lifestyle activities at Malaysia’s most prestigious, 5-star and exclusive outlets.
Immediately after your purchase you will receive an email from us with your electronic voucher (in pdf file) and a link to set up your redemption. A confirmation email will be sent directly to you from us, then you can redeem the experience package. Please remember to bring your confirmation certificate upon redemption for verification purposes.
1. Am I able to change the name on the voucher as I am purchasing the voucher for my friend?
No; you can’t change the name on vouchers. But most of our vouchers are transferable. You may buy multiple vouchers as gifts and you can share it with your family and friends. They can redeem the vouchers without your presence. Please make sure during online redemption the name of the person who will be redeeming the experience are registered together with the certificate code.
2. Is your credit card payment facility secured?
Our online payment partner iPay88.com (521817-M) helps us in processing the payments. They are one of the best and most reputed online payment gateways in Malaysia.
3. I don’t have credit card, can I pay using bank transfer?
Yes, we accept transfers from major banks (Maybank2u, CIMBClicks and etc) and Credit Cards (Visa/Master).
4. I bought MyExperience vouchers, so how to redeem my products or services?
Once purchase is successful, you will receive 2 emails from iPay88 and MyDEAL. In MyDEAL email, you will see a link for redemption. Follow the link and fill in your redemption details. Our team will personally be in touch with you to confirm the redemption.
5. I do not see the name of the merchant.
We do not publish our merchant on the website. We do not discriminate on preferred merchants; we would like to keep the experience open. Merchant name will be revealed once redemption details are confirmed.
6. Why have I not received my vouchers?
Usually the vouchers are sent immediately upon successful purchases. Please check your junk folder or you can conveniently download your voucher by “viewing your order history” after you login successfully to MyDEAL.com.my. Nevertheless, you can write to us at CRM@MyDEAL.com.my and we can resend your vouchers immediately.
7. What happens if the merchant ceases operation before I am able to redeem the voucher?
If the merchant were to cease operations before you are able to redeem the voucher, we will issue you a FULL refund of the all the vouchers that you have purchased.
8. I accidentally deleted the voucher, can I retrieve it back?
Yes; to retrieve back vouchers, you can conveniently download them by “viewing your order history” after you successfully login to MyDEAL.com.my or you can contact our customer support at CRM@MyDEAL.com.my and we would be happy to help.
9. Help! I still don’t understand how to purchase a deal.
You can call us at 03 - 2691 5316 (Mon-Fri, 9am-7pm) or you can write to us at CRM@MyDEAL.com.my, our customer support would be more than happy to serve you.
Please click here to know more about “How to Purchase” the vouchers.